Our impact: Access Wellbeing’s first 15 months

We are proud to share our first Access Wellbeing impact report, which highlights the difference our new services have made since we opened the doors to our first hub.

Between January 2024 and March 2025, we helped thousands of people across Dorset to find the support they need, when they need it, closer to home. We:

• Opened 3 dedicated hubs
• Launched 15 community drop-in services
• Welcomed over 60 partners into our spaces
• Built an incredible team of 50 wellbeing coordinators
• Provided accessible mental health and wellbeing support through more than 8,800 visits, appointments, and group activities.

Phil, a client at our Weymouth hub, explains the difference it made to him: “The tools I’ve developed through Access Wellbeing have helped me in every part of my life. It’s not just given me back my life but a far better quality of life.”

From practical worries like housing and money, to mental health support, social connection, and advice for carers, Access Wellbeing is there for everyone aged 18 and over in Dorset. Our hubs and drop-ins are designed to be accessible, friendly, and easy to access – with no confusing referral process.

Lorraine Mealings is the CEO of BCHA, who lead the collaborative partnership of five charities that provide Access Wellbeing’s Universal Services. “The Access Wellbeing partnership has impressed everyone with how much it has delivered in its first year,” she says. “There is clearly a need for this community based support and the whole team have mobilised quickly to respond.”

Looking ahead, we’re excited to do even more:

• New drop-in spaces are opening in other areas including more communities in North Dorset
• A new digital service finder will make accessing support online even easier
• We’re expanding our innovative peer open dialogue approach, helping people build supportive networks with family, friends and professionals.

“I’m incredibly proud of our teams and their dedication and compassion, which has already touched so many lives. We’re excited to expand our support next year, to reach even more people and help them find the support they need,” says Amy Maloney, Head of Access Wellbeing at BCHA.

Read our Access Wellbeing Universal Services Impact Report 2024-25